Privacy Policy

1. Introduction

LifeHetu, a mental healthcare service provider registered in India, is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes the information we collect, how we use it, and your choices regarding your data.

2. Information We Collect

• Personal Information

  Name, email address, phone number, date of birth, and other identifiers when you create an account or use our services.

• Sensitive Health Data

  Information about mental health conditions, therapy notes, and other personal data shared during sessions.

• Technical Information

  IP address, device information, browser type, and usage data, which help us to improve our services.

• Financial Information

  Payment details provided for subscription-based services, processed securely through third-party payment processors.

3. How We Use Your Information

We use your information to:

• Provide and personalize our mental health services.
• Communicate with you regarding appointments, reminders, and updates.
• Improve our services through research, analytics, and feedback.
• Ensure legal compliance with data protection laws and healthcare regulations.

4. Sharing Your Information

We prioritize your privacy and share your information only in specific situations, including:

• With Your Consent

  We will request your consent before sharing your information for purposes outside this Privacy Policy.

• With Service Providers

  We may share data with trusted third parties to perform essential services, such as data hosting, analytics, and payment processing.

• Legal Requirements

  We may disclose your information if required by law or to protect the rights, property, or safety of LifeHetu, its users, or the public.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, regular audits, and limited access to data.

6. Data Retention

LifeHetu retains personal information as long as necessary for the purposes outlined in this policy or as required by law. Sensitive health data will be securely deleted after you discontinue services, in line with applicable legal retention periods.

7. International Data Transfer

If you access LifeHetu from outside India, please note that your information will be transferred and processed in India. We adhere to data protection laws applicable in India for all such data transfers.

8. Your Rights and Choices

As a user, you have the following rights regarding your data:

• Access

  You may request a copy of the personal information we hold about you.

• Correction

  You may ask us to correct inaccurate or incomplete information.

• Deletion

  You may request the deletion of your information, subject to legal retention requirements.

• Data Portability

  You may request the transfer of your data to another service provider.

• Withdraw Consent

  You may withdraw your consent at any time by contacting us.

To exercise these rights, please contact us at contact@lifehetu.com.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

• LifeHetu Team
• Email

  contact@lifehetu.com

• Website

  https://lifehetu.com