At LifeHetu, we strive to provide compassionate and reliable mental healthcare services to our clients. To ensure clarity and maintain high standards of service, we have outlined our policies regarding cancellations and refunds for healthcare sessions below. Please review these terms before booking any sessions with our practitioners.
1. Session Bookings
Non-Refundable Policy: Once a session is booked and confirmed, it is non-refundable. All session bookings are final to support a commitment from both the client and practitioner.
Rescheduling Policy: Sessions may be rescheduled based on mutual agreement between the client and practitioner. We encourage clients to contact their practitioner directly at least 24 hours in advance to arrange any rescheduling.
Session Transfer: Clients may transfer their session to another individual if they cannot attend. This transfer must be communicated to LifeHetu at least 24 hours before the originally scheduled time, along with the new participant’s information.
2. Missed or Cancelled Sessions
Cancellation by Client: If a client cancels a session without rescheduling, the session fee will not be refunded. LifeHetu requires clients to reschedule or transfer a session instead of canceling to ensure practitioners can manage their schedules effectively.
Cancellation by Practitioner: If a practitioner needs to cancel a session, LifeHetu will work to reschedule at the earliest convenience. In cases where rescheduling is not possible, LifeHetu may provide a session credit or refund for the canceled session.
3. Emergency Cancellations
In case of an emergency or unforeseen event that prevents attendance, clients should notify their practitioner or LifeHetu as soon as possible. While sessions remain non-refundable, LifeHetu and the practitioner may consider rescheduling on a case-by-case basis depending on the circumstances.
4. Contact Us
For any questions regarding our healthcare services cancellation and refund policy, please reach out to us:
